Aura X Basement Bar at Aura X

None

At first when we arrived the venue was not organised. The place was not clean the bins in the bathroom were not taken out and there was so much dust everywhere. The bar was quite a mess and I am surprised they managed to run it like this. The woman was very nice, however, she told me I should have brought a box to connect to the DJ but I said no one told me that. She was like who did you talk to and I said their name and she was like well you didn’t speak to me. But then how was I supposed to know? In the end after a small panic attack I just connected to my laptop with a normal type C cable so I don’t understand why all this frustration. (The dj decks are very old just an FYI). The other problem is that the place is quite big and the areas we weren’t using were packed with furniture. There were many tables on top of each other, chairs on top of the tables, chairs on top of each other and some human sized dolls (one was beheaded) that apparently were for sale but not very appealing to my eyes. I tried to ignore it and we turned the lights low but the overall atmosphere was not as nice as expected. I did ask for them to be removed but it was only one woman helping and we didn’t have time or strength to move furniture around. I would prefer the place to have been more prepared for my special occasion. There was a random box of equipment in the delivery box still in the corner of my dance space and I asked for it to be removed and they said it’s not possible because it’s extremely heavy. That was true the box was extremely heavy but I’d rather they had put it somewhere else as it was in the space I had rented and paid for. They offered a black cloth to cover it. It was a solution but the problem shouldn’t have existed in the first place. Moreover, when I viewed the place I said I expect 30-40 people and she was all good about it. On the day of my event the woman asked me again how many people I expect and when I said 30-40 people the same woman said “you know this place has capacity 180?”. Thing is I knew and I didn’t care but I did not appreciate the tone of the question and also if you think the event would not be successful you should have said it at the viewing. Let me also say, that I had arrange a viewing and they were hosting a dance class so I could not test lighting or anything. I would have appreciated to have told me a date and time that the place is fully free. Also I said we want cocktails when we set up and the woman was surprised. She said she can do it but she needs to bring down the equipment. The whole menu of the place is basically cocktails so I don’t know why she was confused. The cocktails were not very nice. But price was okay. I would also prefer the music to go even louder. Overall, I would prefer the stuff to be even faster and more helpful because everything was happening slowly and I was stressing that the guests will start coming. I had a great time but if I went back in time I would have potentially booked another venue as I did stress a lot on the day.

- Lack of options at the bar: many of our patrons wanted to spend money at the bar but don't drink. Lack of softs and alcohol free drinks - DJ Equipment was a little rugged, the mixer in particular is in need of repair. It worked but was difficult to use