FAQ for Users

Frequently asked questions for users

Does it cost anything to use #tagvenue?

No, our service is free. We don’t charge any booking fees or add any administration fees.

How does #tagvenue work?

Our smart venue search engine makes it easy to discover and book the perfect space for your event. Venues advertise their lowest rates on our website and give you a quote that’s tailored to your event requirements.

Why should I use #tagvenue?

Our platform takes the hassle out of venue hire, allowing you to quickly compare suitable venues. We also have special deals with our venues and the best possible rates. You never know if you're getting the best deal until you enquire with us!

How much does it cost?

Nothing. We don't charge any membership fees. Once you’ve hired a venue and agreed upon a price for your event, you pay them directly. Please note that our application only calculates rough guideline prices, so you should sort out the exact cost with the venue manager before confirming your booking. Don’t forget about calculating in catering and/or drinks.

How do I look for venues?

Our venue search engine allows you to search by the type of event you’re planning or the kind of venue you’re looking for. You can also read venue reviews left by other users, so you’ll have peace of mind when booking.

Need help finding a venue. Can you help?

No problem at all – our venue gurus would love for you to get in touch.

Where can I check my venue enquiries?

In your user profile you’ll find a 'Current Enquiries' page where you can view all of the enquiries you’ve sent and their status (successful or not).

What's the difference between a room and a venue?

A room is a space for hire within a venue – a venue may offer one room or dozens of them. If you need to use other facilities, such as the foyer or cloakroom, check with the venue manager before you book.

A venue hasn’t responded to my enquiry. What do I do?

Venue managers sometimes take a little while to respond as they deal with many enquiries each day. We chase up all our enquiries, so you can relax, knowing you’ll get a response soon. We also suggest that you enquire with several venues at once to increase the chance of finding something that suits.

Can I change a reservation that has already been confirmed?

This depends on the venue manager’s flexibility. We recommend you get in touch with them as soon as possible in order to avoid surprises.

I’m having trouble logging in. What do I do?

Send an email to our customer service and we’ll fix it for you.

Can I book a venue outside London?

Right now, our platform is only available for London venues, but stay tuned because we plan to expand to other locations soon!