I booked the Large Music Room specifically because it was advertised as having an upright piano, electric piano, drums, amps and being suitable for live sessions and rehearsals. In reality, the room was unusable. Both acoustic pianos were broken (loose keys, dead strings), the advertised electric piano was not present, amps were faulty or marked as unsafe, music stands were broken, and the drum kit was in very poor condition. There was no PA system or speakers available, making vocal amplification and playback impossible. Most concerningly, when following staff advice to use a keyboard amp as a workaround, our singer received repeated electric shocks from the microphone, indicating serious electrical safety issues. After raising these problems, management stated that all equipment is “complimentary” and not guaranteed, despite this not being disclosed in the listing, and refused a refund because the session had taken place. The space was misrepresented, poorly maintained, and potentially dangerous. I would not recommend booking this room in its current state.
Submitted 8 months ago
