nice place
Submitted 10 months ago
The Serpentine Suite, located in Mercure London Hyde Park Hotel, is a meeting room ideal for various events. Situated near Paddington Station and Hyde Park, this spacious and elegant room can accommodate up to 28 delegates for boardroom meetings or up to 40 guests for a standing reception.
Equipped with a large screen TV, spider phone, and complimentary Wi-Fi, the room also provides the convenience of an adjacent kitchen for exclusive use. The serene and calming ambiance of the Serpentine Suite sets the perfect tone for your event, making it a top choice for stylish and professional gatherings in London.
The room is designed to cater to various types of gatherings, providing flexibility for hosting breakfast meetings, afternoon or evening networking events, day meetings, conferences, training seminars, interviews, and exhibitions.
No smoking in the building
(26 reviews and ratings - )
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nice place
Submitted 10 months ago
Clean and convenient venue; provision of technology facilities.
I had asked for a certain room layout, which was not met when we attended the room. In addition, I was asked to pay again and had to demonstrate that I had paid in advance.
Submitted 1 year ago
- The illusion that everything discussed and agreed was going to be delivered until less than 2 days before the event. - The room actually looks like the picture.
The deception. Staff will treat you nicely however not deliver. Agree one thing and do another. Failed their agreement. I was very willing to work things through until an individual made it seem that what we agreed was a figment of my imagination when challenged by their boss - even though it is all documented! Poor communication amongst the team - nobody seems to know what is going on. If I were to list everything on here it would be pages long. Make sure you communicate only via email and keep a trail as evidence, record every conversation, as they will deny what you agreed with them. The air con didn't work, but prior to the agreement it was supposed to work. Terrible food too. EVERYTHING at this venue went wrong, and a "sorry" and a ruined event is what you will receive. Good luck!
Submitted 2 years ago
Nice lady, seemed bubbly and helpful prior to the event. Didn't answer calls on the day of the event when staff refused to allow us in the room as promised, or to resolve all of the on site issues. We waited over 3 hours - the event was a horror.
Submitted 2 years ago
Yes. The quoted price includes room hire and the equipment in the room: a Plasma TV, Wi-Fi, stationery, water and a flipchart.
No. The venue cannot accommodate cabaret-style seating for any number of delegates.
No, banners cannot be displayed because they may not fit in the room and could cause damage to the light fixtures.
No. The venue does not host parties, cannot provide catering for parties or accept outside catering, and specialises in business meetings.
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