Quick, helpful responses via messages. Good location.
Due to a heatwave (and knowing the venue has no aircon — I'd been there before and remembered it getting very hot), we made the difficult decision to move the party to a nearby park. As it was too late to cancel, we asked if we could still use the venue as a base — to keep the cake in the fridge, blow up our bouncy castle, and let guests use the toilet. The team confirmed via messages that this was fine, that many people do this, and said they'd brief the site manager. Unfortunately on the day, the site manager said she hadn't been told about this and wasn't very welcoming — it felt like we were inconveniencing her. She repeatedly asked if we still wanted the venue so she could go home, which felt unprofessional given we'd paid the full £355. A small communication issue between the booking team and the on-site manager soured what was otherwise a positive experience.
Submitted 5 months ago