Venue and catering was nice
Ajay is the most unprofessional and problematic venue manager I’ve ever had the misfortune to come across. We paid our deposit as requested. We then receive an email some days later telling us there was another tentative booking on our date. After sending proof that our booking was already confirmed as we had paid the deposit - he proceeded to send a message making a false statement that we had paid after he had notified us of the tentative booking! I honestly couldn’t believe it as all the banking evidence confirmed when the payment had been made and when it was received by their bank. The strangest and most unprofessional part was that he ignored all further requests for apology or explanation. I kept asking where I make a formal complaint and he stated that he was the only person to complain to. Truly bizarre behaviour- however our actual event went off without a hitch so for that I am thankful. If you book this venue and Ajay turns up to serve you please request another member of staff to save any heartache! We’ll be pursuing our formal complaint. Good luck!
Submitted 2 years ago