I liked that I could put up my own decorations, staff left you to it, and the drinks were nice.
Staff didn’t seem to really know what was going on, I had the party booked in advance as well as a table booked beforehand. Messaged multiple times letting staff know I’d be arriving early to take decorations. I got there and staff took a few mins all talking to each other to figure out who I was and what I’d booked. Then when the karaoke started we had no microphones for the first 10-15 minutes. I had to ask at the bar and after that it took another 5 minutes. Then one of our party ordered a mocktail as she doesn’t drink for personal reasons, she made this very clear and was still given cocktails. To which staff replied “oh, they were meant to be mocktails?” Despite this being made clear. This was a great party venue but staff lacked common sense and urgency unfortunately. Other than this we had a great time.
Submitted 4 months ago