The private dining room was beautiful, and we were initially very pleased with the space. Stuart from Tagvenue was very attentive and answered all my queries promptly.
We had clearly explained that our customer dinner would include presentations and live demonstrations. Before booking, the event manager reassured us that Wednesday would be suitable, as Thursdays and Fridays would be too noisy. We also arranged food service timings around the presentations, so the venue was aware of our requirements. Unfortunately, the noise from the basement bar was so loud that it felt like holding a meeting in a club. Guests struggled to hear our speakers, and the microphone did little to help. The Wi-Fi was unreliable, forcing us to tether to a mobile phone for our demonstrations. The food was also disappointing and felt overpriced for what was served. This significantly disrupted an event we had carefully planned, with guests travelling specifically to attend. Although management offered to refund the service charge, we felt this did not adequately reflect the disruption or the overall experience.
Submitted 4 weeks ago