Spaces for hire at Mahiki
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Facilities and catering options
Reviews and ratings
(9 reviews and ratings – read all)
Location Mayfair, having our own private space was nice as well, fair amount of songs. Marie-Anne who essentially made me feel like my event was not a complete fail and who was extremely accommodating.
Terrible customer service. Aside from the fact that it came up as an option for a Hen do and I was told we could not have the bride wear sashes, a veil etc. I compromised on that. I was promised multiple things, Karaoke, A photobooth, a game station and a private bartender. All I got on the night, was Karaoke. FAR from what I had expected and what had even been confirmed to me before 6pm by a lady called Nadia who had re-confirmed to me in person (not to talk of countless emails) that everything was ready for my event starting at 7pm. I had no private bartender, no photobooth (and we had even gone as far as buying extra little props) and the arcade game TV was broken! This is a private room that had been recently refurbished and somehow on the day of my event and EVEN prior to, No One had checked that things were functioning as they should be. I won't go into further detail onto things that were not as they should have been. But this was EXTREMELY disappointing. Especially as I had had numerous conversations with Mahiki prior to. I was compensated by the total I paid at the end of the night, but the truth is, I booked the event because I wanted it ALL and was willing to pay the full price HAD I received the service I expected. A special thank you to Marie-Anne, who despite working upstairs ensured to check the room numerous times after I was upset. The waiters in themselves if you walk around Mahiki are standing around chatting casually, which is disappointing considering you have customers around and is just not a good look. Especially for a place where they had previously warned me that they try to maintain a certain standard and reputation. In all, I think the concept of the private beach house is fantastic, but the service of Mahiki is extremely poor and for that reason alone I would not rate it highly. Mahiki as a whole should cross check their readiness for an event prior to the date itself. No one even called me prior to or even TOLD me as I arrived that all of these things wont be available or working, it wasn't until I asked, Disappointing! We were also repeatedly asked to leave the door to the private room open, bearing in mind that is the point, to have it private and IF we leave the doors open, How do we hear our Karaoke music over the loud music booming in from outside the door. Mari-Anne made the evening bearable at the end of the night, and I thank her or being so lovely and trying to make me feel much better about it all in the end, despite being disappointed.
In our Mayfair paradise, the party starts at 6 pm, when our doors open – early evening cocktails and dinner is available. The club bursts into life at 10 pm; a night-time hotspot open Monday-Saturday until 3 am, we have late night party tables and lounge tables available to reserve to make the most of your night in our tropical heaven.