THE LEGACY, One-North
AJAY S.
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(35 reviews and ratings – )
Aircon in the front not enough
The food was above average. The variety and taste was good. We could taste-test our options, even options that we changed to, before finalising our menu for the day. Great first impression. Marketing/Sales person comes off very friendly whenever conversing, whether over a call or in-person and appears willing to make what you want happen. He appeared considerate about making my wedding dinner a success and a happy day for everyone. Good package deal for logistics and food. (But alcohol will be overpriced.) Sharm/Shum (the decoration IC) conversed with sensitivity and delivered well.
Accessibility. The ballroom is nestled within the NTU Alumni building. Never mind the walk there from whatever nearby train stations, but the venue ICs did not provide the signages that was promised (size, number, and locations were wrong). Guests had no idea where to go upon reaching the building. They only saw the electronic display for another wedding that was happening right beside mine. FYI, I was never informed that we could put a notice on the electronic notice board, or if I even needed to do anything for that to happen. The first impression turned out to be unreliable. Majority of the subsequent sales talk was below average. Responsiveness and quality of replies to messages was poor. I had to chase for materials like the floor plan, and eventually received an empty floor plan where I had to plan the layout myself, not knowing if I got the measurements right etc. Details could only be finalised in the final week. The execution on the actual day was very disappointing. The service staff was uncoordinated and had poor communication with guests. They promised table service for the VIP table but it was undelivered. By the time it was resolved, VIP table was the last one to get food. They tried to count the number of our guests and charge us extra for "additional guests that were unaccounted for". This happened near the end of the event. Guests were still present! We had to take attendance to prove that the number of guests was as projected. I am appalled at their insensitivity. I painstakingly drew the floorplan layout and went through it with them two days before my wedding and reminded them again the day before, only for them to arrange the reception tables and tables on stage wrongly... Their management of the event pointed towards their inexperience with Chinese weddings and/or frustration with a customer that ended up not bringing in the big bucks like they thought would. "We will make it happen" was an empty promise. If I could redo everything, I would not hold my wedding here.
the one space was open to other areas and I was not properly explained that.
The Function hall was very presentable and clean. Bright lightings and it gives off a comfy ambience. Overall, the guests had an enjoyable time. A reception table was also prepared at the back corner as requested. Ajay was very pleasant person to take with and I appreciate him taking the time to answer our queries and meeting up with us at the venue before the actual event.
My guests had a lot of difficulties finding the place and the entrance, so the majority of them end up lost in the lobby. The situation was made worse as I was undergoing an gown and makeup change (30 min) and I could not attend to them. There was supposed to be a poster for the guests' information but it was not there. Secondly, my MIL was unhappy with the food, feels it is not up to par and that it tastes lousy and cheap. She added that the vegetables are overcooked and that it is not worth the money. Thirdly, there was a short circuit prior to the lunch (due to equipment connection from the KTV rental, not really the venue's issue). However, it did cause an inconvenience as I was about to wear my gown, and I was still in a state of undress. While I appreciate the small room area for changing and make-up, we had to exit the hall, and enter the small room from outside, near a cafe/kitchen area. Had to exit the hall as it was partitioned off and the small room can only be entered from the outside, rather than in the hall then previously shown.
About THE LEGACY, One-North
Our venue pumps out the best of everything to offer the best experience for you and your loved ones - from catering to decorations.
Think of your next event as a legacy and let us take care of it!
