Spaces for hire at FEST Camden
Prices and opening hours
Facilities and catering options
Reviews and ratings
(15 reviews and ratings – read all)
Friendly ground staff, who tried hard to make the event good despite having no
Communication I was not briefed through the yearns and conditions, of what I was available to me in the day, the staff didn’t know what was fully going on until I went there to set up the party and had to explain it to them, despite me speaking to someone from their offices, so the information must not have been relayed to them. Also the party was cut short for no reason, there was no cloakroom available and some decorations weren’t available as I wasn’t informed I had to request all of these things prior to the day of the party, It has also been 2 weeks and counting and I have not received the refund of my deposit as I reached barspend. Since after the party It has been almost impossible getting into contact with Gemma who is in of bookings, which is highly frustrating and has really inconvenienced and disappointed me, as at first I was impressed by her fast responses and help to initially book the space for the event.
Great venue, really fun location . Had an absolutely awesome night!
The customer service we received was dreadful. We hired FEST on a minimum spend agreement. FEST mixed up the timings and gave our area away before we had arrived and then suggested this was our fault. They then did not track the minimum spend as promised and therefore witheld our deposit from us. It took us 3.5 months (with constant chasing) to recieve only a partial refund. The contact we had within FEST was very slow to reply to emails or get hold of on the phone. I would advise bottoming out all the T&Cs in advance of any event (including an agreement on how spend will be tracked, FEST only tracked it on a mini pop up bar that had a very basic selection compared to their main bar).
Communication has been poor, I didn’t not get all info needed for the day till last minute and post event communication has been poor especially as I am yet to recieve the refund of my deposit for reaching barspend 2 weeks and counting later.
Hi I tried to call this afternoon on Saturday as I got back on holiday as I wanted to pay a deposit on a venue