Terms & conditions
for Users

Terms and Conditions applicable to Users

  1. Introduction
    1. These Terms and Conditions (referred to as “Terms” below), as may be amended from time to time, set out your (referred to as “you” or “User” below) rights and obligations and those of Tagvenue Limited (referred to as “Tagvenue”, “us”, “we” or “our” below) in relation to access to and use of our online platform available either through our website www.tagvenue.com (referred as “website” or “site” below), mobile application or our Services (defined below) provided either online, by email, by telephone or through any other means (collectively referred as “Platform”).

    2. By accessing, browsing or using our Platform or by submitting your details to us or by registering with us, you acknowledge and agree that you have read, understood and agreed to the Terms set out below. If you do not agree to any part of these Terms, you have no right to use our Platform.

    3. Failure to use our Platform in accordance with these Terms may subject you to civil and/or criminal liabilities and/or penalties and/or ban from our Platform.

    4. You must be at least 18 years old to use our Platform. By accessing or using our Platform, you represent and warrant that you are at least 18 years old.

  2. Key Terms
    • “Booking” – a booking of any Room made on any terms agreed between User and Venue following a Booking Enquiry.

    • “Booking Enquiry” – a message sent to a Venue through our Platform either by yourself or by a Tagvenue Representative on your behalf in order to ask for a quote, describe any preferences, ask a question about or show interest in a Room made available for Booking.

    • "Content" - all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files)

    • “Platform” – our website, mobile application and Services through which Users (defined below) may learn about Venues and make Bookings with the Venues that have created Profiles and published their Rooms on our Platform for the purposes of making them available for Bookings.

    • “Profile” – web pages describing details of a Venue and Rooms (defined below) that were made available for Bookings through our Platform. A Venue will create and publish a separate Profile for each Room.

    • “Room” – any premises, quarters, accommodation, area, room, suite, office, hall, house, centre, any part of a building or land and any other property and/or its facilities and immediate surroundings that is in a lawful control of a Venue and which a Venue has made available for Bookings through our Platform.

    • “Tagvenue account” - an account created following a registration with our Platform.

    • “Tagvenue Representative” - any employee or service provider to Tagvenue Limited.

    • “User” (you) - a person or a legal entity who has submitted necessary details or completed a registration with our Platform for the purposes of finding a Venue, sending Booking Enquiries and making a Booking with a Venue.

    • “Venue” – a person, sub-lessor or a duly authorised representative of a legal entity who is in a lawful control of a Room and has made it available for Bookings through our Platform.

    • “Your Content” – Content that you submit to our Platform for storage or publication on, processing by, or transmission via our Platform.

  3. Eligibility
    1. You must be at least 18 years old to use our Platform. By accessing or using our Platform, you represent and warrant that you are at least 18 years old.

  4. Scope of Our Services and Bookings
    1. Tagvenue provides an online Platform that introduces Users who wish to learn about Venues and make Bookings with the Venues that have created Profiles and published their Rooms on our Platform for the purposes of making them available for Bookings (referred to as “Services”). Tagvenue may provide Services either online, by email, by telephone or through any other means.

    2. Users make Bookings directly with Venues. Tagvenue acts only as an intermediary to help advertise Venues and refer Users to Venues. Any contract, arrangement or agreement is between you and a Venue. Tagvenue is not a party to nor liable under any contract, arrangement or agreement entered into between Venue and User, nor is Tagvenue a contracting agent or insurer.

    3. Through our Platform, you can view details and learn about Venues and Rooms and send Booking Enquiries, which Venues agreed to receive and respond to either by replying or rejecting your Booking Enquiry.

    4. You can find Venues by browsing Venues who have registered with us and published their Profiles. Alternatively, you may fill in the “Help me with venues” form or contact us by any other means, so that a Tagvenue Representative will select or suggest a suitable Venue for you. In doing so, a Tagvenue Representative will take into account your preferences and requirements. Consequently, you may send a Booking Enquiry to a Venue or a Tagvenue Representative can send a Booking Enquiry on your behalf.

    5. Once a Venue replies to a Booking Enquiry, you will receive Venue’s contact details that are necessary for getting in touch with the Venue in order to negotiate any terms of or making a Booking. You can then at your discretion contact a Venue with an offer to make a Booking of any of your Rooms, which a Venue can accept or reject.

    6. Tagvenue may contact you at any time after you have received a reply to a Booking Enquiry to ask about the status of a Booking Enquiry or a Booking made through our Platform.

  5. Fees
    1. Our service is free. We do not charge you any fees for our services and we do not add any administration or booking fees.

    2. As you will be making Bookings directly with Venues, we will not take any payments from you. Any sums that you will owe to a Venue for a Booking you will pay directly to that Venue.

    3. Venues advertise and quote their lowest rates on Tagvenue by virtue of Venues' undertaking that these rates (i) shall not be higher than any rates they display, market, quote or communicate elsewhere in respect of the same Venue, Room or service and/or (ii) shall not be higher than any rates they communicate or quote to Users in respect of the same Venue, Room or service.

  6. Reviews
    1. Tagvenue provides an opportunity to and may invite you to leave feedback about a Venue and/or a Room following a Booking through our Platform. Feedback will not be altered by Tagvenue and will be published on our website as it was submitted to us once a Tagvenue Representative has checked it for obscenities.

    2. The reviews that you submit to us for publishing on you Platform are subject to Sections 7 and 8.

  7. Your Content: rules
    1. You warrant and represent that your Content will comply with Terms.

    2. Your Content must not be illegal or unlawful, must not infringe any person's legal rights or any other terms and conditions, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

    3. Your Content must be accurate (where you provide facts), truthful, non-misleading and reflect an opinion that you genuinely hold.

    4. Your Content, and the use of your Content by us in accordance with these Terms, must not:

      1. be libellous or maliciously false;

      2. be obscene or indecent;

      3. infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

      4. infringe any right of confidence, right of privacy or right under data protection legislation;

      5. constitute negligent advice or contain any negligent statement;

      6. constitute an incitement to commit a crime, instructions for the commission of a crime or the promotion of criminal activity;

      7. be in contempt of any court, or in breach of any court order;

      8. be in breach of racial or religious hatred or discrimination legislation;

      9. be blasphemous;

      10. be in breach of official secrets legislation;

      11. be in breach of any contractual or confidentiality obligation owed to any person;

      12. depict violence, in an explicit, graphic or gratuitous manner;

      13. be pornographic, lewd, suggestive or sexually explicit;

      14. be untrue, false, inaccurate or misleading;

      15. consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage;

      16. constitute spam;

      17. be offensive, defaming, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, embarrassing, discriminatory or inflammatory;

      18. cause annoyance, inconvenience or needless anxiety to any person; or

      19. be provided with an intention to impersonate any other person, misrepresent your identity or your affiliation with any person or to give a false impression that your Content comes from other person.

    5. Tagvenue has no obligation to search for, scan, check, review, modify or remove any Content that breaches the letter or spirit of the Terms. However, if Tagvenue finds such Content in breach of these Terms or law, we may modify or remove such Content.

  8. Your Content: licence
    1. Tagvenue does not claim ownership of your Content. However, you grant to us a worldwide, irrevocable, non-exclusive, perpetual, royalty-free licence to:

      1. use, reproduce, store, adapt, publish, translate and distribute your Content in any existing or future media;

      2. reproduce, store and publish your Content on and in relation to this Platform and any successor Platform;

      3. reproduce, store and, with your specific consent, publish your Content on and in relation to this website;

      4. manage, edit, adapt, and improve your Content you created on our Platform;

      5. use your Content that you provided to us or that you made publicly available for our own marketing, advertising and commercial purposes.

    2. You grant to us the right to sub-license the rights licensed under Section 6.1.

    3. You grant to us the right to bring an action for infringement of the rights licensed under Section 6.2.

    4. You hereby waive all your moral rights in your Content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your Content have been waived to the maximum extent permitted by applicable law.

  9. Licence to use website
    1. You may:

      1. view pages from our website in a web browser;

      2. download pages from our website for caching in a web browser;

      3. print pages from our website;

      4. stream audio and video files from our website; and

      5. use our website services by means of a web browser, subject to the other provisions of these Terms.

    2. Except as expressly permitted by Section 9.1 or the other provisions of these Terms, you must not download any material from our website or save any such material to your computer.

    3. You may only use our Platform for your own personal and business purposes, and you must not use our Platform for any other purposes.

    4. Unless you own or control the relevant rights in the material, you must not:

      1. republish material from our website (including republication on another website);

      2. sell, rent or sub-license material from our website;

      3. reproduce, duplicate, copy or otherwise exploit material from our website for a commercial purpose; or

      4. redistribute material from our website.

    5. Notwithstanding Section 9.4, you may redistribute our newsletter in print and electronic form to any person.

    6. We reserve the right to restrict access to areas of our website, or indeed our whole Platform, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our Platform.

    7. Tagvenue reserves a right, in our sole discretion, at any time

      1. to rectify any errors or oversights in any portion of our Platform;

      2. to make any changes or improvements to our Platform’s features, components, Content and functionality;

      3. edit or delete any document or Content on our Platform.

  10. Acceptable use
    1. You must not:

      1. use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

      2. use our Platform in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

      3. use our website or mobile application to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

      4. conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent;

      5. access or otherwise interact with our website using any robot, spider or other automated means;

      6. violate the directives set out in the robots.txt file for our website; or

      7. use data collected from our website or mobile application for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing).

    2. You must not use data collected from our website to contact individuals, companies or other persons or entities.

  11. Application
    1. Subject to these Terms, Tagvenue grants Venues and Users a non-exclusive, non-transferable, revocable license to download and use our application, in object code form only, on compatible mobile devices, solely to support Venue’s and User’s permitted use of our Platform and Services. All relevant terms and conditions and any usage rules set out by the app store you download our mobile application from will apply.

  12. Limited warranties
    1. Although we will do our best to preserve safety and smooth functioning of our Platform, we do not guarantee, warrant or represent:

      1. the accuracy, completeness or timeliness of the information published and made available through on our website, application or Services;

      2. that the website, application or any our Service will remain available;

      3. that access to or operation of our Platform will be free from interruption or interference;

      4. that our Platform will be free from errors, viruses or any other harmful components, or that such defect will be fixed.

    2. Reviews, comments, Venue and Room description and any other information or material posted through our Platform is not intended as advice and should not be relied upon. Tagvenue cannot and does not guarantee and is not responsible for truthfulness or accuracy of the Content the Venues or Users submit to our Platform or provide to us. Tagvenue excludes all responsibility and liability related to any Venue or User Content to the maximum extent allowed by applicable law. All Bookings will be made and any content will be used at your own risk.

    3. Tagvenue does not warrant, guarantee or represent that any Room booked through our Platform is of satisfactory quality or is reasonably suitable for intended purpose. Tagvenue excludes all responsibility and liability in this respect to the maximum extent allowed by applicable law.

    4. We reserve the right to discontinue or alter any or all of our Services, and to stop publishing our website or our mobile application, at any time in our sole discretion without notice or explanation; and save to the extent that these Terms expressly provide otherwise, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any our Services, or if we stop publishing the website our mobile application.

    5. To the maximum extent permitted by applicable law, we exclude all representations, warranties, terms and conditions, express or implied, in relation to the subject matter of these Terms, our Platform and the use of our Platform.

    6. Each of us acknowledge that in entering into contract under these Terms, neither you nor Tagvenue will rely on any representation, statement, assurance or warranty (“Representation”) of any person, unless such Representation is expressly laid out in these Terms. The only rights and remedies available to us arising out of or in connection with a Representation shall be for breach of contract the terms of which are provided in these Terms and Conditions.

  13. Limitations and exclusions of liability
    1. As Tagvenue is not a party to a contract between you and a Venue, you and a Venue are fully responsible for any relationship between you and a Venue after a Venue replied to your Booking Enquiry, including but not limited to making or changing a Booking, Booking cancellations, any claims, refunds, compensation or reimbursement. All claims you may have in case you are not satisfied with a booked Room or Venue’s service, whether in whole or in part, will be made against the Venue. Tagvenue has no control over any conduct of Venues and disclaims all liability in this respect to the maximum extent permitted by applicable law.

    2. A Venue alone is responsible for and to the maximum extent permitted by applicable law Tagvenue excludes all liability and responsibility for:

      1. accuracy of all descriptive information and photos, including but not limited to address, prices, availability, capacity, facilities, type of the events a particular Room may hold and any other Content a Venue posts;

      2. services a Venue or its business partners render or products a Venue or its business partners offer;

      3. safety measures in any Room of a Venue;

      4. ensuring that Rooms booked through our Platform are of satisfactory quality or are reasonably suitable for intended purpose;

      5. own acts and omissions and acts or omissions of individuals working for or are otherwise present at a Venue or in any Room at Venue’s request;

      6. compliance with any applicable laws, rules and regulations;

      7. compliance with any agreements a Venue entered into with any third parties;

      8. all activities that a Venue conducts with the assistance of our Services.

    3. Tagvenue are not responsible for mediation or the enforcement of any obligations arising from a contract between you and a Venue.

    4. Tagvenue cannot and does not guarantee and is not responsible for truthfulness or accuracy of identities of Users or representatives of Venues or the Content Users or Venues submit to our Platform or provide to us.

    5. Tagvenue will not be responsible or liable for any damage or losses which you sustain as a result of any Booking Enquiry made through our Platform or a Booking made following a Booking Enquiry including without limitation business interruption any loss of business, income, revenue, profits, contracts, commercial opportunities, anticipated savings or any other benefit, data, information, office time or waste of resources however arising and whether foreseeable or not and whether caused by tort (including negligence), breach of contract, legal action or otherwise.

    6. Neither Tagvenue nor our affiliates, parents, subsidiaries, directors, employees, officers or agents shall be liable, including without limitation, for:

      1. any business losses, including (without limitation) business interruption, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities, goodwill or any other benefit, reputation, claim, office time or waste of resources;

      2. any loss or corruption of any data, database or software;

      3. any damage to your device which is used to access or use our Platform;

      4. costs of substitute products or services;

      5. any special, indirect, incidental, exemplary, consequential or punitive loss or damage;

      6. service interruption or system failure;

      7. damage to property, personal injury or bodily injury, death or emotional distress

      whether foreseeable or not, whether Tagvenue has informed about the possibility of such damage or not, whether caused by tort (including negligence), breach of contract, legal action or otherwise, arising directly or indirectly out of or in connection with, without limitation:

      • these Terms; or
      • access or use or inability to access or use or a delay of our website, mobile application, Services or Content; or
      • any communication or interactions with Users or Venues registered with us or other persons with whom you communicate or interact as a result of your use of our Platform; or
      • submitting your details to us, registering with us or creating your Tagvenue account, publishing your Content, sending Booking Enquiries, receiving responses to them, or making Bookings through our Platform; or
      • any interruptions in our Platform or Services; or
      • viruses or any other harmful components picked up by accessing or using our website or mobile application or any site, application, tools or services that are linked to our website or mobile application; or
      • any defects, errors, inaccuracies, hitches, malfunctions of any kind in our website, mobile application, content or graphics; or
      • any inaccuracy in information or content made available through our Platform; or
      • suspension, termination, ban or other action taken with respect to your Tagvenue account; or
      • duration or appearance of your Content; or
      • your need to revise, adjust, amend or update your Content, or change your conduct or your inability to use our Services as a result of any amendments made to these Terms or our policies, subject to Section 19.
    7. Any review that a User posts on our website is a subjective opinion of a relevant individual only. Although we will use reasonable endeavours to monitor the Content of these reviews, neither Tagvenue nor our affiliates, parent, subsidiaries, directors, employees, officers or agents shall be responsible for content, objectivity, reliability or the truthfulness of such reviews. If you have any concerns regarding the content of any review, please contact us using details provided in Section 26.

    8. Nothing in these Terms will:

      1. limit or exclude any liability for death or personal injury resulting from negligence;

      2. limit or exclude any liability for fraud or fraudulent misrepresentation;

      3. limit any liabilities in any way that is not permitted under applicable law; or

      4. exclude any liabilities that may not be excluded under applicable law.

    9. The limitations and exclusions of liability set out in this Section 12 and elsewhere in these Terms:

      1. are subject to Section 13.8; and

      1. govern all liabilities arising under these Terms or relating to the subject matter of these Terms, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

    10. You accept that we have an interest in limiting the personal liability of our employees, officers and directors and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our employees, officers and directors in respect of any losses you suffer in connection with the Platform or these Terms (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

  14. Breaches of these Terms and Conditions
    1. Without prejudice to our other rights under these Terms, if you breach these Terms in any way, or if we reasonably suspect that you have breached these Terms in any way, we may:

      1. send you one or more formal warnings;

      2. temporarily suspend your access to our Platform;

      3. permanently prohibit you from accessing our Platform;

      4. block computers using your IP address from accessing our website;

      5. using your account, block your access and use of our application;

      6. contact any or all your internet service providers and request that they block your access to our Platform;

      7. commence legal action against you, whether for breach of contract or otherwise; and/or

      8. suspend or delete your account on our Platform.

    2. Where we suspend or prohibit or block your access to our website or a part of our website, mobile application or Services, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

  15. Third party websites
    1. Our website and mobile application include hyperlinks to other websites owned and operated by third parties; such hyperlinks are not recommendations or endorsements.

    2. We have no control over third party websites and their contents, and we accept no responsibility or liability for them or for any loss or damage that may arise from your use of them.

    3. Our Platform implements services of Google Maps/Earth as well as Google Maps API(s). Your use of Google Maps/Earth is determined by Google Maps/Earth Additional Terms of Service.

  16. Indemnification
    1. You agree to indemnify and hold Tagvenue, its affiliates, parents, subsidiaries, partners, employees, directors, officers or agents harmless from and against any claims, liabilities, losses, damages, expenses and costs, including but not limited to reasonable legal fees, arising out of or in connection with any breach by you of these Terms or use of our Platform and our Services.

  17. Notices
    1. The notices, requests and other communication shall be made by Tagvenue in writing.

    2. All notices shall be given by Tagvenue either by electronic mail, by post or fax using the contact details you have provided to us or by posting a notice to our website.

    3. All notices shall be effective immediately upon being posted on our website.

    4. All notices shall be effective upon (i) receipt of the notice or (ii) 1 business day after an email or fax was transmitted or 5 (five) days after mailing within the United Kingdom, whichever occurs earlier.

  18. No waiver
    1. Unless expressly notified in writing and signed by a duly authorised Tagvenue Representative, our failure to enforce any our right or your strict performance of any provision of these Terms will not constitute a waiver of our right to enforce such provision or our right in future.

  19. Amendments
    1. We may revise these Terms from time to time to incorporate variations such as legislative, regulatory or technological developments, new functionalities or features of our Platform as well as changes in our Service or other relevant changes.

    2. The revised Terms shall apply to the use of our Platform and Services from the date of publication of the revised Terms on the website. You should check this page occasionally to ensure you agree with any changes to the Terms. We may also notify you of changes to these Terms by email or through the private messaging system on our website.

    3. By continuing to use our Platform you agree to be bound by the latest modified Terms. In case any changes to our Terms or Policies are required by applicable law, they will apply to Profiles you have already published. If you do not wish to agree to the changed Terms, then it will not be possible for us to provide you our Platform and you will need to deactivate your Tagvenue account.

  20. Severability
    1. If a provision of a contract under these Terms and Conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

    2. If any unlawful and/or unenforceable provision of a contract under these Terms and Conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

  21. Third party rights
    1. A contract under these Terms and Conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

    2. The exercise of the parties' rights under a contract under these Terms and Conditions is not subject to the consent of any third party.

  22. Entire agreement
    1. Subject to Section 13.8, these Terms and Conditions, together with our Privacy and Cookies Policy, shall constitute the entire agreement between you and us in relation to your use of our Platform and Services and shall supersede all previous agreements between you and us in relation to your use of our Platform and our Services.

  23. Governing law and jurisdiction
    1. A contract under these Terms and Conditions shall be governed by and construed in accordance with English law.

    2. Any disputes relating to a contract under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England.

  24. Termination, cancellation and suspension of account
    1. We may:

      1. suspend your account;

      2. cancel your account; and/or

      3. edit your account details,

      at any time in our sole discretion without notice or explanation.

    2. You may temporary make your Venue and Rooms Profiles hidden from public view or cancel your Tagvenue account at any time using your account control panel on the website.

    3. Without prejudice to Sections 23.1 and 23.2 above, termination, cancellation or suspension of your Tagvenue account or and temporary hiding your Profile from public view does not discharge you from any obligations you have undertaken under the contract governed by these Terms, including but not limited to your obligation to pay us Commission that becomes or is capable of becoming due.

  25. Report Abuse and Illegal Activity
    1. If you noticed any activity violating any provision of these Terms while using our Platform, please contact us using our details provided in Section 25.

  26. Our details
    1. The website www.tagvenue.com as well as a mobile app are operated by TAGVENUE LIMITED, a private company limited by shares and lawfully registered in England and Wales under registration number 9491476, VAT number 213354345, and having registered address 71-75 Shelton Street, London, WC2H 9JQ.

    2. You can contact us by emailing at: support@tagvenue.com

Last updated 31 July 2015.