Tagvenue Pro Terms

Terms and Conditions for Tagvenue Pro

Table of contents

  1. Introduction

    1. These Terms and Conditions (referred to as “Terms” below) govern the use of Tagvenue Pro, a software-as-a-service platform (referred to as “Service” below) provided by Tagvenue Limited (referred to as “Tagvenue”, “we”, “us”, or “our” below), a company registered in England and Wales (Company No. 09491476).

    2. By accessing or using Tagvenue Pro, you (referred to as “Venue Manager”, “you”, or “your” below) agree to be bound by these Terms.

    3. You must be at least 18 years old to use the Service.

    4. These Terms incorporate our Privacy Policy and any additional policies or agreements referenced herein.

  2. Definitions

    1. “Customer” means an end user making enquiries or bookings.

    2. “Customer Data” means any data submitted by or relating to Customers through the Service.

    3. “Direct Enquiries” means customer enquiries captured through forms connected to Tagvenue Pro.

    4. “Proposals” means structured booking offers created within the Service.

    5. “Lead Hub” means the feature allowing proactive outreach to potential Customers.

    6. “Venue Cabinet” (VC) means the administrative dashboard for Venue Managers.

    7. “Subscription Plan” means the pricing tier or package selected by you.

    8. “AI Features” means tools generating or suggesting content through artificial intelligence.

    9. “Confidential Information” means non-public information shared between the parties in connection with the Service.

  3. Service Description

    1. Tagvenue Pro provides tools for managing enquiries, proposals, catering offers, AI follow-ups, and customer communication.

    2. We may modify, enhance, or discontinue features at our discretion, with reasonable notice where practicable.

    3. Service availability and feature access depend on your Subscription Plan.

  4. Access and Use

    1. We grant you a non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes, subject to your active Subscription Plan.

    2. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials.

    3. Certain features are available only under specific Subscription Plans.

    4. You must ensure your use of the Service complies with all applicable laws.

  5. Restrictions

    1. You agree not to:

      1. resell, lease, or sublicense the Service;

      2. reverse engineer or modify it;

      3. use it to distribute malware or spam;

      4. use it in violation of law or third-party rights;

      5. attempt to circumvent plan or usage limits.

    2. We may suspend or terminate access for violations of these Terms.

  6. Customer Data and Privacy

    1. You retain ownership of all Customer Data.

    2. You grant us a limited licence to process Customer Data solely to provide and improve the Service.

    3. We do not use Customer Data to train AI models or for marketing without explicit written consent.

    4. Data is processed in accordance with our Privacy Policy and applicable data-protection laws.

    5. Upon your written request, we will delete Customer Data consistent with our retention policies and legal obligations.

    6. You are responsible for ensuring lawful collection and use of Customer Data.

  7. Data Processing

    1. Tagvenue acts as a data processor with respect to Customer Data and will:

      1. process only on your documented instructions;

      2. implement appropriate security measures;

      3. assist with regulatory compliance as required by law.

    2. Cross-border data transfers will comply with applicable legal frameworks.

    3. Tagvenue will process Customer Data in compliance with the applicable data-protection laws.

    4. Tagvenue acts as:

      1. Processor with respect to Customer Data processed on your behalf; and

      2. Controller for account, billing, analytics, and product-usage data processed for its own legitimate business purposes.

    5. We may engage vetted sub-processors (for example, hosting, analytics, or payment providers) to support the Service. An up-to-date list is available upon request.

  8. AI Features

    1. AI-generated content is provided “as is” and may contain errors or inaccuracies.

    2. You are responsible for reviewing any AI-generated content before sharing it with customers.

    3. You must not use AI Features in high-risk or sensitive contexts (e.g., legal, medical, or financial advice).

  9. Third-Party Services

    1. The Service may integrate with third-party tools (e.g., Stripe, email, or CRM systems).

    2. Use of third-party services is governed by their own terms.

    3. We are not responsible for the performance or availability of such services.

  10. Feedback

    1. By submitting feedback or suggestions, you grant Tagvenue a worldwide, perpetual, royalty-free licence to use and incorporate them into our products and services.

  11. Support

    1. You can contact support through the form in your Venue Cabinet.

    2. Response times and support levels may vary by Subscription Plan.

  12. Intellectual Property

    1. All intellectual property in the Service remains the exclusive property of Tagvenue.

    2. Nothing in these Terms grants you ownership of our technology, trademarks, or materials.

    3. You may not use our trademarks without prior written consent.

  13. Fees, Billing, and Payment

    1. Subscription Plans

      1. Your access to the Service depends on your Subscription Plan, as described on pro.tagvenue.com or agreed order form. Plan details, limits, and features may change periodically. Updates will apply at the start of your next billing cycle unless otherwise communicated.

    2. Billing and Renewal

      1. Subscriptions are billed in advance on a monthly or annual basis, as selected by you.

      2. Payment is due within 14 days of invoice date.

      3. All payments must be made in full without set-off, counterclaim, deduction, or withholding.

      4. Each subscription term automatically renews for the same period unless you cancel through your account settings before the renewal date.

      5. In case of non-payment, Tagvenue reserves the right to suspend or terminate access to the Service until payment is received in full.

      6. All fees are non-refundable except as required by law.

    3. Usage-Based Charges

      1. Some features may incur additional or usage-based fees, which are charged automatically based on your activity. Details are outlined on our pro.tagvenue.com.

    4. Promotional Credits and Trials

      1. We may issue promotional credits or free trials at our discretion. These are non-transferable, have no cash value, and expire as specified or at the end of the relevant billing cycle.

    5. Taxes

      1. All fees exclude applicable taxes, duties, or government charges, which are your responsibility unless prohibited by law.

    6. Price Changes

      1. We may adjust our pricing with reasonable prior notice (typically 30 days). Continued use of the Service after new pricing takes effect constitutes acceptance.

  14. Termination

    1. Either party may terminate with 30 days’ written notice.

    2. We may terminate immediately for material breach or unlawful use.

    3. Upon termination, your access ceases, but you remain liable for fees incurred up to the termination date.

    4. No refunds are provided for partial billing periods.

  15. Limitation of Liability

    1. The Service is provided “as is” without warranty of uninterrupted operation or error-free performance.

    2. We are not liable for indirect, incidental, or consequential damages, including lost profits or data.

    3. Our total aggregate liability shall not exceed the amount paid by you for the Service in the 12 months preceding the claim.

    4. Nothing in these Terms excludes liability for fraud, death, personal injury, or other liability that cannot be excluded by law.

  16. Indemnity

    1. You agree to indemnify and hold Tagvenue harmless from any claims, losses, or damages arising from your misuse of the Service or violation of these Terms, except where caused by our gross negligence or wilful misconduct.

  17. Confidentiality

    1. Both parties agree to protect the other’s Confidential Information and not to disclose it except as legally required. These obligations survive termination.

  18. General

    1. These Terms are governed by the laws of England and Wales.

    2. Disputes shall be resolved in the courts of England and Wales.

    3. We may amend these Terms by posting an updated version with reasonable notice; continued use constitutes acceptance.

    4. If any provision is found unenforceable, the remaining provisions remain in full force and effect.

    5. These Terms constitute the entire agreement between you and Tagvenue regarding the Service.

Last updated 14 November 2025