Tagvenue Pro Terms

General Terms, Premium Placement and Lead Hub Terms and Conditions

Table of contents

These Terms and Conditions govern participation in Tagvenue Pro products and services (“Tagvenue Pro”) provided by Tagvenue Ltd (“Tagvenue”) to the venue partner (“Venue”).

These Terms supplement the Venue’s existing Tagvenue marketplace agreement. In the event of conflict, these Terms prevail with respect to Tagvenue Pro services. The marketplace agreement continues to apply in full.

Part I: General Tagvenue Pro Terms

  1. Scope of Tagvenue Pro

    1. Tagvenue Pro is a suite of paid marketing, visibility, and lead generation products designed to enhance exposure and demand for participating venues.

    2. Tagvenue Pro may include, without limitation:

      • Premium Placement
      • Lead Hub
      • Boost packages
      • Paid visibility features
      • Analytics tools
      • Future Pro features introduced by Tagvenue

    3. The specific services purchased by the Venue are defined in the applicable Order Form or invoice.

  2. Term

    1. Unless otherwise agreed in writing, Tagvenue Pro agreements are entered into for a fixed term of twelve (12) months from the activation date.

    2. The Venue commits to the full contractual term.

  3. Renewal

    1. Unless expressly stated in the applicable Order Form, Tagvenue Pro agreements do not automatically renew. Renewal requires written confirmation by both parties.

    2. If automatic renewal is agreed in writing, renewal shall occur for successive twelve (12) month terms unless either party provides written notice of non-renewal at least thirty (30) days prior to the end of the current term.

    3. Tagvenue reserves the right to revise pricing at renewal.

  4. Fees and Payment

    1. Fees are specified in the applicable Order Form or invoice.

    2. Unless otherwise agreed, annual plans are payable upfront. Quarterly instalments may be offered solely as a payment convenience and do not alter the annual binding commitment.

    3. Failure to pay any amount when due may result in:

      • Immediate suspension of Tagvenue Pro services
      • Removal of Premium Placement
      • Restriction of Lead Hub access
      • Suspension from the marketplace
      • Acceleration of the remaining contractual balance

    4. All payments are non-refundable.

  5. Activation

    1. Tagvenue Pro services are activated upon receipt of the first payment unless otherwise agreed in writing.

  6. No Performance Guarantee

    1. Tagvenue Pro products are marketing and demand enhancement tools.

    2. Except where expressly stated in the Premium Placement Top 6 clause, Tagvenue does not guarantee:

      • Specific search rankings
      • A minimum number of impressions
      • A minimum number of enquiries
      • A minimum number of bookings
      • Revenue or return on investment

    3. Commercial results depend on listing quality, pricing, responsiveness, competition, seasonality, and user demand.

  7. Platform Discretion

    1. Tagvenue retains sole discretion over:

      • Search algorithms
      • Lead matching logic
      • Allocation systems
      • Platform architecture
      • User interface design
      • Product configuration

    2. Tagvenue may update or modify platform features and Tagvenue Pro products at any time provided the core commercial purpose of the purchased service remains materially available. For the avoidance of doubt, changes to platform features, interface, matching logic, or product configuration do not constitute a material change to the service and do not give rise to any right of termination or refund.

  8. Venue Obligations

    1. The Venue agrees to:

      • Maintain accurate and up-to-date listing information
      • Respond to enquiries in a timely and professional manner
      • Provide accurate pricing and availability
      • Comply at all times with Tagvenue’s marketplace Terms and Conditions and commission rules

    2. Any breach of the marketplace Terms or commission obligations constitutes a material breach of these Tagvenue Pro Terms.

  9. Suspension and Marketplace Removal

    1. Suspension. Tagvenue may, at its sole discretion and without prior notice, suspend Tagvenue Pro services, Premium Placement visibility, Lead Hub access, or the Venue’s listing on the Tagvenue marketplace. Suspension may be temporary or indefinite.

    2. Grounds for Suspension or Removal. Suspension or removal may occur in case of:

      • Non-payment
      • Commission circumvention
      • Fraud or misleading conduct
      • Repeated failure to respond to enquiries
      • Violation of marketplace rules
      • Any conduct that damages platform integrity

      Tagvenue may remove the Venue entirely from the marketplace on an indefinite basis in case of material breach.

    3. Effect on Payment. Suspension or removal does not relieve the Venue of payment obligations. If suspension or removal results from breach, the remaining contractual balance becomes immediately due.

  10. Limitation of Liability

    1. To the maximum extent permitted by law, Tagvenue shall not be liable for indirect, incidental, special, or consequential damages including lost revenue, lost bookings, or lost profits.

    2. Tagvenue’s total liability in connection with Tagvenue Pro shall not exceed the total fees paid by the Venue for Tagvenue Pro in the preceding twelve (12) months.

  11. Governing Law

    1. These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Part II: Premium Placement

  1. Description of Service

    1. Premium Placement is a paid visibility product designed to secure enhanced positioning within Tagvenue search results.

    2. Subject to the conditions below, Premium Placement guarantees that the Venue’s selected listing or room will appear within the top six (6) visible listings in standard default search results for the agreed category and location.

    3. “Default search results” means results displayed without the application of additional user-selected filters beyond primary location and category.

  2. Filters and User Behaviour

    1. The Top 6 guarantee applies only to default search results.

    2. If a user applies additional filters including price, capacity, features, layout, availability, ratings, or other filters, the listing may not appear within the top six.

    3. Tagvenue does not guarantee visibility in filtered, personalised, or dynamically re-ordered results.

  3. Scope and Limitations

    1. The Top 6 placement applies only to agreed listing(s) or room(s), within the agreed category and location, and during the active paid period.

    2. Premium Placement does not guarantee impressions, enquiries, bookings, or revenue.

    3. Premium Placement positions are limited and subject to market capacity.

Part III: Lead Hub

  1. Description of Service

    1. Lead Hub is a paid lead generation service enabling the Venue to proactively access and respond to enquiries submitted on the Tagvenue platform.

    2. Lead Hub allows the Venue to:

      • View matched enquiries
      • Submit offers
      • Communicate with users
      • Access engagement analytics
  2. No Guarantee of Volume or Conversion

    1. Tagvenue does not guarantee a minimum number of enquiries, the quality or value of enquiries, a specific conversion rate, or any bookings or revenue.

    2. Enquiry volume may fluctuate based on demand, competition, and seasonality.

  3. Matching and Allocation

    1. Lead distribution is determined by Tagvenue’s internal systems.

    2. Tagvenue retains sole discretion over matching logic, allocation methodology, eligibility rules, and timing and visibility. These systems may be modified at any time.

  4. No Exclusivity

    1. Unless expressly stated, Lead Hub enquiries may be visible to multiple venues.

  5. Commission on Lead Hub Bookings

    1. All bookings arising directly or indirectly from Lead Hub enquiries are subject to Tagvenue’s standard marketplace commission.

    2. A booking is commissionable if it results from an enquiry accessed via Lead Hub, communication initiated through the platform, or any introduction made through Tagvenue.

    3. Commission applies regardless of whether the booking is finalised on platform, via email, phone, or offline.

    4. The Venue must accurately report booking revenue related to Lead Hub enquiries.

    5. Circumvention to avoid commission is prohibited and constitutes material breach.

  6. Performance Disclaimer

    1. Lead Hub is a demand access tool. Commercial success depends on responsiveness, pricing, competitiveness, and listing quality. Tagvenue is not responsible for booking outcomes.

Last updated 27th of February 2026