Entire Venue at York Studios Event Space & Gallery

I rarely leave reviews, but this experience was so upsetting that I feel I need to warn others. From the very beginning, I felt completely unsupported and alone during my event. I tried contacting Jeff multiple times for help with basic issues, and he was nowhere to be found. It’s incredibly stressful hosting an event and not being able to reach the person responsible for the venue. What hurt the most was what happened afterward. When I finished my event, no one came to do an inspection, no concerns were raised, and I left believing everything was fine. Days later, out of nowhere, they withheld my entire deposit and sent photos 11 days after my rental — with no timestamps, no confirmation, and no proof they were even from the day of my event. The uncertainty and lack of transparency felt deeply unfair. I reached out trying to sort things out respectfully and reasonably. Instead, I was met with empty apologies and no real evidence. It was emotionally exhausting to keep asking for clarity and getting nowhere. I also followed their policy that clearly states the $500 deposit is fully refundable with 48 hours yet they still kept it. Feeling like you held up your end of the agreement only to be ignored and dismissed is incredibly discouraging. This experience left me stressed, disappointed, and honestly heartbroken that something meant to be a happy occasion ended in frustration. I would strongly urge anyone considering this venue to protect themselves, document absolutely everything, and be prepared for very limited support. I cannot recommend this venue based on how this was handled.

He is a very supportive manager, always in contact. He understood that this time the event couldn't take place in his venue.