To start with the positives, the venue is beautiful and created a lovely atmosphere for our celebration. The food was very good, and the staff working the event were friendly, attentive, and helpful throughout the day. My guests had a wonderful time, and I truly appreciate the efforts of the on-site team.
Unfortunately, the planning process and communication from Llama Bar's management were frustrating from the beginning. Initially, there was no formal contract provided for the event, and I had to request that one be created. Even after the contract was finalized, some of its terms were not followed. One of the primary reasons I booked Llama Bar was to host a private event. However, during the baby shower, the venue continued serving outside customers through takeout and delivery services, including Uber Eats orders. Individuals entered the venue to place and pick up orders while our event was taking place. This was disappointing because my expectation of a private event was that the space would be reserved exclusively for my guests. If fulfilling outside orders during private events is standard practice, I believe this should be clearly communicated to customers and explicitly stated in the contract so there are no misunderstandings. Additionally, members of my family were approached during the event regarding the remaining balance, even though our contract stated that final payment was due at the conclusion of the event. Being asked about payment while the celebration was still ongoing was distracting and unnecessary, particularly since we intended to follow the agreed-upon terms.
Submitted 4 months ago
