What If I Need to Cancel My Venue Booking for My Event?
When it comes to booking just about anything, there’s always one big item that’s hanging over the process — what’s the cancellation policy?
Questions run through your mind like, “Is it even possible to cancel this after the booking is confirmed?” And, What if I have to cancel my booking 3 days before the event?”
If you’re looking to book a brilliant venue for your upcoming event, or if you’ve already landed the venue you need through Tagvenue but you have some questions about the cancellation policy, we’re here to provide the answers for you.
It’s always better to know everything upfront, and as clear as possible, to provide a sense of comfort and confidence when booking a venue.
Even with the best intentions, sometimes things are out of our control.
If an unexpected life event causes you to need to cancel a venue booking, you don’t need uncertainty to add to any distress you might be under.
That’s why we have a clear cancellation policy for all venues listed on Tagvenue.com, and we’re also available for direct contact in special circumstances when a booking needs to be discussed and considered in more detail and depth.
Depending on what type of venue you booked, and how you made your payment, there are different routes to take when you need to cancel a booking.
The policy for each venue is clearly stated on their venue page, and should be in your agreement with the venue when you both agreed on the date and parameters for your event.
The Common Types of Venue Cancellation Policies and What They Mean
There are four common types of cancellations for you when booking a venue through Tagvenue.
As we’ve mentioned, we firmly believe in addressing the unknowns before they even come into play. That’s why we make everything crystal clear, especially when it comes to our cancellation policies.
Of course, there are extraordinary circumstances that can fall outside of these four, in which case we would highly encourage you to personally message your venue manager point of contact, and reach out to us as well.
The four types of cancellations are:
- Very Flexible
- Flexible
- Standard 30 Day
- Standard 60 Day
We’ll review each one, so you know what they actually mean, and show you the routes to cancellations and possible refund requests.
First, let’s address a cancellation that, for some reason, arises right after you’ve booked your venue or requested a booking for a venue.
Quick Cancellation Just After Booking
Overall our cancellation and refund policy grace period is clear:
If you cancel within 24 hours of confirming your booking and that time frame falls at least a full 48 hours before the start time for your venue booking, you will receive a full refund
When booking a venue for your upcoming event, you will know which policy your booking falls under, and you can also ask the venue manager directly if you have any further questions or concerns regarding your booking before you finalize it.
Withdrawing a Pending Booking
Furthermore, if you submitted a booking request to a venue and it’s still in the processing period, you can withdraw your booking before it’s been confirmed. If you need to clarify something or ask a question first, you always have the capability to directly contact the venue manager, as shown below.
First, in the unfortunate but real situation where you’ll need to cancel a booked venue, let’s review how to find your way to start that process.
Your confirmed booking will fall into one of two categories as well, either:
- Online pay booking = you paid for the venue confirmation via our online platform
- Invoice-based booking = you arranged to pay the venue outside of the Tagvenue platform, in which case the cancellation policy is under their own custom cancellation guidelines and is not subject to our refund policies
This is important because if you want to have everything easier to manage and guarantee that you fall under our cancellation policies, booking and paying online through the Tagvenue platform is your best way to go.
Otherwise, it’s up to you to know the venue’s cancellation policy, and to work out any agreement with the venue manager in case the situation of a cancellation arises.
For the following explanations, we will explore the first avenue, in which you paid for the venue booking through Tagvenue.
How to Cancel
Once your booking is confirmed, you will have a clear avenue to start the cancellation process. you will have access to a “Cancel booking” button inside of the venue conversation.
You can click this button at any time, and it will start the process of canceling your venue booking. Here, you will see which of the four categories your cancellation policy falls under, with a clear message about what happens if you were to cancel at that moment in time.
You will need to:
- Indicate the reason for canceling
- Message the venue about your cancellation
Now, let’s review the four types of cancellation policies at Tagvenue.
Very Flexible
Overview
- 100% refund = You receive a full refund if your cancellation request comes more than 24 hours before the booking start time
- No refund = However, if it’s less than 24 hours before the event, unfortunately there is no refund available
Flexible
Overview
- 100% refund = You can cancel your booking up to 7 days before your booking
- 50% refund = If you cancel between 24 hours and 7 days
- No refund = And again, if it’s less than 24 hours before your event booking, there is no refund available
Standard 30 Day
Overview
- 100% refund = You can cancel your booking up to 30 days before the scheduled date of your event booking
- 50% refund = If you cancel within 7 to 30 days before your confirmed booking
- No refund = If you cancel with less than 7 days remaining before your booking
Standard 60 Day
Overview
- 100% refund = If you submit your cancellation request up to 60 days before your booked event
- 50% refund = If you cancel between 30-60 days before your booking
- No refund = If the cancellation is less than 30 days before the date of booking
If You Paid through an Invoice or Other External Means outside the Tagvenue Platform
When you’ve found your ideal venue and are ready to book, it’s important to make sure you know the cancellation policy before you proceed, for your own peace of mind and to make sure you and the venue manager are on the same page. We believe knowing everything upfront makes for a quality working relationship and leads to higher quality experiences and events.
So, if your dream venue does not accept online payments via our platform, or you have agreed with them to pay via an invoice or other manner, you need to make sure that their cancellation policy is clearly stated on their Tagvenue venue page and profile.
If it is not, please ask the venue manager directly and they will gladly share that information with you.
More on Cancellations
If you need to learn anything more about Tagvenue’s policies, you can explore our terms and conditions as well as our FAQs and support assistance.
And of course, you can simply reach out to us directly and a real person will be ready to assist you in any way they can.
Finally, if you need to explore some ideas and inspirations for your next event, our handy resource center and blog have you covered!
FAQs
What’s the process to cancel or change a booking on Tagvenue?
Canceling a booking on Tagvenue depends on whether it’s pending, confirmed and paid through their platform, or invoice-based. Always check the venue’s specific cancellation policy (listed on their Tagvenue page) before proceeding, as it determines your refund eligibility.
For Pending (Unconfirmed) Bookings:
Log into your Tagvenue account and go to the venue conversation.
Withdraw the booking request before it’s confirmed. Contact the venue manager directly if needed for clarification.
For Confirmed Bookings Paid Through Tagvenue:
Access your Tagvenue account and navigate to the venue conversation for the booking.
Click the “Cancel booking” button.
Select your reason for cancellation and send a message to the venue manager explaining it.
Review the displayed cancellation policy (e.g., Very Flexible, Flexible, Standard 30 Day, or Standard 60 Day) and expected refund based on timing.
Submit the request. The system will process it, and you’ll receive confirmation.
Quick Grace Period Tip: If you cancel within 24 hours of confirmation (and the event is at least 48 hours away), you get a full refund regardless of the policy.
For Invoice-Based or Externally Paid Bookings:
Contact the venue manager directly via your Tagvenue conversation or their provided details.
Discuss and agree on cancellation terms, following the venue’s custom policy (not Tagvenue’s standard ones).
Handle any refunds or adjustments as per their guidelines.
Refund Policies Overview (Affecting Confirmed Tagvenue-Paid Bookings):
Very Flexible: 100% refund if >24 hours before event; 0% if <24 hours.
Flexible: 100% if >7 days; 50% if 1-7 days; 0% if <24 hours.
Standard 30 Day: 100% if >30 days; 50% if 7-30 days; 0% if <7 days.
Standard 60 Day: 100% if >60 days; 50% if 30-60 days; 0% if <30 days.
If issues arise or for special circumstances, message the venue manager and email Tagvenue support for assistance. Act quickly to maximize refunds!
How can I check a venue’s cancellation policy online?
To check a venue’s cancellation policy online, visit the venue’s page on Tagvenue.com, where the policy is clearly stated and included in the event agreement.
What happens if a venue cancels the event due to safety issues?
If a venue needs to cancel an event for safety reasons, the venue will notify the customer directly as soon as possible.
Tagvenue can assist both parties if needed, such as helping with communication or exploring alternative venue options. However, the venue manages the cancellation process and any related arrangements.
